You may return or exchange your merchandise (sale items excluded) within 30 days as long as it is still in its original condition. The best way to avoid any wear or damage is to try on your shoes indoors on a carpeted or soft surface. Merchandise must have all original parts, boxes, bags, etc...
A Return/Exchange form will be included in your package for you to complete and send back with the merchandise along with your receipt (original or copy accepted). For your own protection, return merchandise via UPS or insured mail (or call 1.888.459.4460 to obtain a Return Label). Make sure to keep your tracking number as we are not responsible for any merchandise processing without a proof of delivery.
- Fill out the Return/Exchange form*
- Pack items securely in original packaging with your receipt (original or copy).
- Include a note in the package if it is a return or exchange.
- If it is an exchange, note what item you are exchanging for.
- Make sure receipt (original or copy) is included in package.
- Ship merchandise to:
Rangoni Firenze Shoes
6199 Cornerstone Court East, Suite 106
San Diego, CA 92121